Support services

Expert implementation, dedicated training, proactive support

We ensure that you have the setup, skills, and confidence to deliver results

The highly responsive hyperexponential team are a pleasure to work with. They proactively make connections to the latest market innovations and are always open to our ideas for developing new features.

Samantha Tanner | Chief Actuary, SCOR

hyperexponential has been supportive in working with Convex to evolve our data capabilities, and the hx Renew platform has evolved alongside our business. hx Renew operates with data reliability, enabling best-in-class service and advanced live insights to the Convex portfolio.

Mike Hansen | Head of Aerospace - Convex

Here’s how we help

From personalized training to dedicated Customer Success Managers, our teams are on hand to help you leverage the full potential of hx Renew

Implementation management

Implementation management

Work with a skilled implementation team for a seamless setup process which includes both user training and technical onboarding streams
Dedicated Customer Success Manager

Dedicated Customer Success Manager

We partner with you to deliver business value from the start, providing regular touchpoints and advice to help you achieve objectives and KPIs
Training and learning

Training and learning

With access to our suite of training and resources, you can customize your learning journey and join a thriving community of successful practitioners

Aviva GCS' story

Onboarding and implementing hx Renew

Hear about Aviva GCS' experience getting started with hx Renew


Support +

While our primary aim is to empower customers to be self-sufficient, we recognize the importance of providing expert guidance to expedite progress towards your objectives, deliver value as quickly as we can and help you achieve desired results

Accelerated progress

Accelerated progress

Support + gives you priority access to expert guidance and specialized services so you can overcome any challenge more efficiently
Enhanced expertise

Enhanced expertise

From complex rater development to innovative solutions architecting, our Professional Services team have the expertise to help

Peace of mind

Peace of mind

Know that you have dedicated resources available to assist you whenever you encounter complexities or require assistance

Successful deployments for a 
wide range of customers

  • Convex
  • Conduitre
  • Antares
  • HDI

Learn more about what hx Renew can do for your business