
hyperexponential President and CRO, Richard Gunn, lays out his journey into a career at the intersection of insurance and technology.
Why Insurance?
I didn’t grow up dreaming about working in insurance. But one meeting with Amrit (our CEO & co-founder) changed that. He and Michael (his co-founder) talked about the intersection of insurance and technology with the same level of intensity usually reserved for rocket launches. It was infectious. What started as a curiosity quickly became a conviction. And over the years that conviction - shared by a growing group of hxers - has helped us build a company which we believe will ultimately enable the world to take on more risk!
The Market Most People Miss
Most people don’t realise that insurance isn’t a niche. It’s a $7 trillion GMV market that represents more than 6% of global GDP. For perspective, Global e-commerce (all online retail) is c. $6.3 Trillion each year, and the top 100 online marketplaces (think Amazon, Taobao, Tmall, JD.com, Shopee) were expected to reach a combined $3.8 trillion GMV by end‑2024.
Still, the industry has a branding problem. From the outside, it can look dusty or impenetrable. But on the inside, it’s full of deeply technical, passionate people who know that what they do impacts the world. And when you start working with insurers, especially at the scale we do, you realise just how meaningful your impact can be.
I remember the moment that really cemented the opportunity in my mind. It was when we closed one of the Top 5 U.S insurers. A company with a 0.2 Trillion dollars on their balance sheet. Suddenly, the stakes were clear; if we could move the needle by even 1 - 2%, that was a truly transformational outcome.
And it’s not just about the economics. One of our engineers recently shared that they were working on pricing risks for satellites and rockets. Space debris, launch failures, orbital collisions — this is real underwriting. These are the kinds of problems our customers are solving, and hx Renew is at the heart of that decision-making process.
You Don’t Need to Come from Insurance
The biggest misconception about selling into insurance is that you have to come from the industry, which simply isn’t true. Our best-performing AEs have no background in insurance. What they do have is intellectual curiosity. They ask smart questions and they listen more than they talk. And they work with our solutions engineers, architects, and customers to build real understanding, and in doing so, real trust.
Insurance professionals respect rigour. If you show up prepared and willing to learn, they’ll meet you halfway. Our space is technical, but that just means the learning curve is steep and the rewards are real. You’ll learn fast, but you'll grow faster.
Someone once told me that AEs are best at discovery when they know absolutely nothing. It forces them to stay curious and I would agree. When you come in fresh, with no assumptions, you listen better and therefore you learn faster. That’s why we don’t screen for industry background. We screen for people who are smart, driven, and humble enough to ask good questions.
Selling to the Whole Org — and Winning
Selling at hx means navigating one of the most sophisticated sales motions in SaaS. You’re not selling to a single buyer. Our champions span actuaries, underwriters, IT leads, and the C-suite. Each of them has a different lens on the problem, and a different stake in the solution. That makes our sales motion more complex, but it also makes it incredibly rich.
Our platform, hx Renew, solves for each of them in different ways. Whether it's an actuary trying to build and iterate on pricing tools, an underwriter pulling together fragmented data to evaluate a risk, or a leader trying to understand portfolio performance mid-year — we’ve built a system of decision, not just a system of record. Increasingly, as the market’s leading AI powered platform, we’re helping clients unleash the full capabilities of AI to their pricing & underwriting.
And we win head-to-head because we’ve built for depth. Not only do we deeply understand the industry and its pain points, we’ve built the most flexible, self-serve, and technical platform in the market. Others built for speed with low-code, no-code - we’ve leapfrogged with AI — giving users the power to code if they want to, or just describe what they want in natural language.
From a Car Park in South London to Category Leadership
One of our early signals of product-market fit came when that same Top 5 U.S insurer chose us. We were 20 people working out of a car park in Peckham and they chose to put more than $10 billion of premium through our platform. That told us everything we needed to know.
Since then, we’ve grown rapidly — expanding across Lloyd’s of London, into the US, and working with major global players in insurance, reinsurance, as well as MGAs. Our partnerships with clients often start with one business unit, and grow into a multi-division, multi-region relationship. It isn’t simple. It means building relationships with different stakeholders in each geography — sometimes running multiple enterprise sales cycles in parallel. But in doing so we’ve proven what’s possible when you get the right people, in the right GTM motion, at the right time.
What Makes a Great AE at hx
So no — you don’t need to come from insurance. You need curiosity, grit, and enterprise sales discipline. That’s what makes a great AE at hx. We’ve built our GTM model around pods, where you have deep technical and industry experts supporting you. Your role is to be the general manager, or quarter-back, of the deal — driving the process, managing the motion, and winning the trust of every stakeholder involved.
How fast can someone ramp? We typically see new AEs running discovery calls within their first few weeks. They’re managing early-stage deals by month one. By Q2, they’re generating revenue. By Q3, they’re fully in-market, with a solid pipeline and clear ownership of their territory. We’re building into the U.S. market, and that means we’re hiring hunters — people who can create demand, build relationships, and navigate complex accounts from scratch.
Why I’m Still Here
I stay at hx because it’s a place where people are unashamedly passionate about learning. That energy makes you better. It pushes you — in the best way — to keep raising the bar. And I stay because the opportunity is still enormous. Not just to build a category-defining AI powered company, but to build a career, a team, and a GTM motion that we’re genuinely proud of.
If any of this resonates, here’s the ask: Ask yourself whether you want to master a complex sale in a $7 Trillion market, surrounded by people who will push you to grow every day. If the answer is yes, we should talk.
Richard Gunn, President & CRO at hyperexponential
Interested in exploring career opportunities at hyperexponential?
Get in touch with our Senior Talent Partner, Dom Blossom, here.