Client Services

hub

Meet the

Client Services

team

We turn contracts into real customer outcomes.

Client Services at hx sits at the intersection of project delivery, enablement and operational excellence: onboarding customers and supporting them from first workshop to multi-year delivery.

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Explore our Teams

Client Education

Client Education designs learning content and delivers training that helps customers use the hx platform. By working closely with customer, product and marketing teams, we turn new product features and best practices into courses, certifications and events. We support everyone from first-time users to advanced developers. This isn't updating documentation - we're building the learning ecosystem for our fast-evolving platform.

Client Education

Project Management

Project Management at hx is responsible for all onboarding and SOW-based work. We coordinate cross-functional teams, manage budgets and timelines, and become one of the main faces of hx for our accounts. This is real ownership of complex, technical, commercial programmes that generate revenue and often lead to multi-year extensions.

Project Management

Customer Support

Customer Support at hx is the safety net when things go wrong. We handle incidents, bugs and live issues against clear SLAs - working across the entire product and engineering organisation to resolve problems and protect customer trust in critical moments. Hitting SLAs is a contractual commitment - customer relationships depend on us being there when it matters most.

Customer Support

Client Education

Project Management

Customer Support

Customer Support at hx is the safety net when things go wrong. We handle incidents, bugs and live issues against clear SLAs - working across the entire product and engineering organisation to resolve problems and protect customer trust in critical moments. Hitting SLAs is a contractual commitment - customer relationships depend on us being there when it matters most.

Customer Support

Client Education

Project Management

Customer Support

Customer Support at hx is the safety net when things go wrong. We handle incidents, bugs and live issues against clear SLAs - working across the entire product and engineering organisation to resolve problems and protect customer trust in critical moments. Hitting SLAs is a contractual commitment - customer relationships depend on us being there when it matters most.

Customer Support

Not back office. Right in the middle of live customer work.

Junior PMs lead calls with major carriers within months.

AI removes the grunt work so we can focus on judgment and impact.

Part of one of the most cross functional teams at hx.

Calm under pressure when production incidents land.

We own outcomes, not tasks or narrow processes.

How Client Services is structured

One function, three specialist teams

Onboarding and delivery

We run everything from first technical workshops to multi-year service arrangements. We orchestrate work across delivery teams while owning the plan, budget and customer relationship.

Building the learning engine

We turn product capabilities into courses, certifications and practical content. We train users from first login to advanced developer and translate complex features into clear learning journeys.

Protecting trust

We handle incidents and live issues against strict SLAs. We work across product and engineering to resolve problems, advise customers and stay calm under pressure.

Alex Catterall

Head of Client Services

our team

Who you’ll build with

Those shaping what others won’t even try

No team members found for “Client Services”.

Could this be the place that changes your trajectory?
It might just be.

The patterns of our very best Client Services people

They own outcomes, not just their part of the process

PMs treat projects as their business, not just a list of actions. Support engineers protect relationships beyond closing tickets. Learning specialists care about changed behaviour, not course completion rates.

They become technically fluent over time

Everyone in Client Services is expected to understand the product deeply. We can't credibly run projects, train users or triage incidents without knowing how things actually work under the hood.

They stay calm when things get messy

When a production incident lands or a critical deadline looms, the best people stay organised, communicative and focused on solutions. Customers feel the difference.

What the environment gives back

A launchpad into multiple careers

People move from Client Services into Product, Workflow Engineering, revenue teams and more. The generalist, technically fluent foundation we build here opens doors inside and outside hx.

Responsibility beyond typical customer roles

We work with Finance, Legal, Product, Engineering and CS in the same week. Most customer roles keep you in one lane - this one puts us at the centre of how everything connects.

True generalist experience

We develop technical fluency, platform thinking and AI literacy together. The learning curve is steep, but it is cumulative - not episodic.

The Anatomy of an hxer

Ideas aren't identity
Takes ownership without waiting for permission
Comfortable with ambiguity
Ownership beyond role
Low ego, high standards
Bias for depth
Intellectually curious
Commercially aware
Self-disciplined

Ideas aren't identity
Takes ownership without waiting for permission
Comfortable with ambiguity
Ownership beyond role
Low ego, high standards
Bias for depth
Intellectually curious
Commercially aware
Self-disciplined

Ideas aren't identity
Takes ownership without waiting for permission
Comfortable with ambiguity
Ownership beyond role
Low ego, high standards
Bias for depth
Intellectually curious
Commercially aware
Self-disciplined

No perfect fit today? Let’s stay in touch.

Our talent pool is how we stay in touch with people we’d genuinely like to work with. You’ll hear about what we’re building, how our teams are evolving, and where new opportunities are emerging.

If hx might be a place you want to work in the future, you can join below.

Join our Talent Pool →