Client Services
hub
Meet the
Client Services
team
We turn contracts into real customer outcomes.
Client Services at hx sits at the intersection of project delivery, enablement and operational excellence: onboarding customers and supporting them from first workshop to multi-year delivery.
Explore our Teams
Not back office. Right in the middle of live customer work.
Junior PMs lead calls with major carriers within months.
AI removes the grunt work so you focus on judgment and impact.
Part of one of the most cross functional teams at hx.
Calm under pressure when production incidents land.
You own outcomes, not tasks or narrow processes
How Client Services is structured
Onboarding and delivery
You run everything from first technical workshops to multi-year service arrangements. You orchestrate work across delivery teams while owning the plan, budget and customer relationship.
Building the learning engine
You turn product capabilities into courses, certifications and practical content. You train users from first login to advanced developer and translate complex features into clear learning journeys.
Protecting trust
You handle incidents and live issues against strict SLAs. You work across product and engineering to resolve problems, advise customers and stay calm under pressure.
Alex Catterall
Head of Client Services
our team
Who you’ll build with
Those shaping what others won’t even try
The right environment
changes everything.
To thrive in
Client Services
at hx, you will need
The patterns of our very best product people
They own outcomes, not just their part of the process
PMs treat projects as their business, not just a list of actions. Support engineers don't just close tickets - they protect relationships. Learning specialists care about changed behaviour, not course completion rates.
They become technically fluent over time
Everyone in Client Services is expected to understand the product deeply. You can't credibly run projects, train users or triage incidents without knowing how things actually work under the hood.
They stay calm when things get messy
When a production incident lands or a critical deadline looms, the best people stay organised, communicative and focused on solutions. Customers feel the difference.
What the environment gives back
A launchpad into multiple careers
People move from Client Services into Product, Workflow Engineering, revenue teams and more. The generalist, technically fluent foundation you build here opens doors inside and outside hx.
Responsibility beyond typical customer roles
You work with Finance, Legal, Product, Engineering and CS in the same week. Most customer roles keep you in one lane - this one puts you at the centre of how everything connects.
True generalist experience
You develop technical fluency, platform thinking and AI literacy together. The learning curve is steep, but it is cumulative - not episodic.
The Anatomy of an hxer
No perfect fit today? Let’s stay in touch.
Our talent pool is how we stay in touch with people we’d genuinely like to work with. You’ll hear about what we’re building, how our teams are evolving, and where new opportunities are emerging.
If hx might be a place you want to work in the future, you can join below.
Join our Talent Pool →
Featured resources
2025 State of Pricing Report
Report
AI Maturity in Global S&C Insurance
Report
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