Client Services

hub
Meet the
Meet the
Client Services
Client Services
team
team
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We turn contracts into real customer outcomes.

Client Services at hx sits at the intersection of project delivery, enablement and operational excellence: onboarding customers and supporting them from first workshop to multi-year delivery.

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  • Two colleagues smiling and giving thumbs up in a modern office setting.
  • A speaker presents in front of a screen during a workshop in a library setting.
  • Group of five friends enjoying drinks in a lively social setting.
  • Meeting in a modern conference room with team members discussing ideas.
  • A woman engages in discussion during a professional event with an audience seated.

Explore our Teams

Client Education

Client Education designs learning content and delivers training that helps customers use the hx platform. By working closely with customer, product and marketing teams, we turn new product features and best practices into courses, certifications and events. We support everyone from first-time users to advanced developers. This isn't updating documentation - we're building the learning ecosystem for our fast-evolving platform.

Client Education

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Project Management

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Customer Support

Three colleagues collaborate on laptops at a wooden table in a modern workspace.

Client Education

Client Education designs learning content and delivers training that helps customers use the hx platform. By working closely with customer, product and marketing teams, we turn new product features and best practices into courses, certifications and events. We support everyone from first-time users to advanced developers. This isn't updating documentation - we're building the learning ecosystem for our fast-evolving platform.

Client Education

A woman works on a laptop in a modern office, wearing headphones and focused.

Project Management

A professional discussing ideas while seated in a green, inviting space.

Customer Support

Three colleagues collaborate on laptops at a wooden table in a modern workspace.

Client Education

Client Education designs learning content and delivers training that helps customers use the hx platform. By working closely with customer, product and marketing teams, we turn new product features and best practices into courses, certifications and events. We support everyone from first-time users to advanced developers. This isn't updating documentation - we're building the learning ecosystem for our fast-evolving platform.

Client Education

A woman works on a laptop in a modern office, wearing headphones and focused.

Project Management

A professional discussing ideas while seated in a green, inviting space.

Customer Support

Three colleagues collaborate on laptops at a wooden table in a modern workspace.

Not back office. Right in the middle of live customer work.

Junior PMs lead calls with major carriers within months.

AI removes the grunt work so we can focus on judgment and impact.

Part of one of the most cross functional teams at hx.

Calm under pressure when production incidents land.

We own outcomes, not tasks or narrow processes.

How Client Services is structured

One function, three specialist teams

One function, three specialist teams

  • Onboarding and delivery

    We run everything from first technical workshops to multi-year service arrangements. We orchestrate work across delivery teams while owning the plan, budget and customer relationship.

  • Building the learning engine

    We turn product capabilities into courses, certifications and practical content. We train users from first login to advanced developer and translate complex features into clear learning journeys.

  • Protecting trust

    We handle incidents and live issues against strict SLAs. We work across product and engineering to resolve problems, advise customers and stay calm under pressure.

Alex Catterall

Head of Client Services

our team

Who you’ll build with

Those shaping what others won’t even try

No team members found for “Client Services”.

Could this be the place that changes your trajectory?
It might just be.

  • The patterns of our very best Client Services people

    • They own outcomes, not just their part of the process

      PMs treat projects as their business, not just a list of actions. Support engineers protect relationships beyond closing tickets. Learning specialists care about changed behaviour, not course completion rates.

    • They become technically fluent over time

      Everyone in Client Services is expected to understand the product deeply. We can't credibly run projects, train users or triage incidents without knowing how things actually work under the hood.

    • They stay calm when things get messy

      When a production incident lands or a critical deadline looms, the best people stay organised, communicative and focused on solutions. Customers feel the difference.

    A gradient background featuring shades of purple and red, suggesting innovation.
    A gradient background featuring shades of purple and red, suggesting innovation.

  • What the environment gives back

    • A launchpad into multiple careers

      People move from Client Services into Product, Workflow Engineering, revenue teams and more. The generalist, technically fluent foundation we build here opens doors inside and outside hx.

    • Responsibility beyond typical customer roles

      We work with Finance, Legal, Product, Engineering and CS in the same week. Most customer roles keep you in one lane - this one puts us at the centre of how everything connects.

    • True generalist experience

      We develop technical fluency, platform thinking and AI literacy together. The learning curve is steep, but it is cumulative - not episodic.

    Abstract gradient background in shades of blue for a modern, tech-focused theme.
    Abstract gradient background in shades of blue for a modern, tech-focused theme.

The Anatomy of an hxer

  • A laptop covered with various colorful stickers on a desk with a plant nearby.

    Ideas aren't identity

  • Soft gradient circle transitioning from pink to orange, symbolizing creativity.

    Takes ownership without waiting for permission

  • A diverse group of people, including a smiling woman, appears engaged and applauding.

    Comfortable with ambiguity

  • Red and purple gradient circle, symbolizing ownership beyond role.

    Ownership beyond role

  • A small, curly-haired dog sits under a desk in an office environment.

    Low ego, high standards

  • Soft blue gradient circle, symbolizing depth and focus in design.

    Bias for depth

  • Group of people socializing at an event with a "Birthday" sign in the background.

    Intellectually curious

  • Soft gradient circle transitioning from green to blue, used as a background.

    Commercially aware

  • Empire State Building against a pastel sky, showcasing New York City's skyline.

    Self-disciplined

  • A laptop covered with various colorful stickers on a desk with a plant nearby.

    Ideas aren't identity

  • Soft gradient circle transitioning from pink to orange, symbolizing creativity.

    Takes ownership without waiting for permission

  • A diverse group of people, including a smiling woman, appears engaged and applauding.

    Comfortable with ambiguity

  • Red and purple gradient circle, symbolizing ownership beyond role.

    Ownership beyond role

  • A small, curly-haired dog sits under a desk in an office environment.

    Low ego, high standards

  • Soft blue gradient circle, symbolizing depth and focus in design.

    Bias for depth

  • Group of people socializing at an event with a "Birthday" sign in the background.

    Intellectually curious

  • Soft gradient circle transitioning from green to blue, used as a background.

    Commercially aware

  • Empire State Building against a pastel sky, showcasing New York City's skyline.

    Self-disciplined

  • A laptop covered with various colorful stickers on a desk with a plant nearby.

    Ideas aren't identity

  • Soft gradient circle transitioning from pink to orange, symbolizing creativity.

    Takes ownership without waiting for permission

  • A diverse group of people, including a smiling woman, appears engaged and applauding.

    Comfortable with ambiguity

  • Red and purple gradient circle, symbolizing ownership beyond role.

    Ownership beyond role

  • A small, curly-haired dog sits under a desk in an office environment.

    Low ego, high standards

  • Soft blue gradient circle, symbolizing depth and focus in design.

    Bias for depth

  • Group of people socializing at an event with a "Birthday" sign in the background.

    Intellectually curious

  • Soft gradient circle transitioning from green to blue, used as a background.

    Commercially aware

  • Empire State Building against a pastel sky, showcasing New York City's skyline.

    Self-disciplined

No perfect fit today? Let’s stay in touch.

Our talent pool is how we stay in touch with people we’d genuinely like to work with. You’ll hear about what we’re building, how our teams are evolving, and where new opportunities are emerging.

If hx might be a place you want to work in the future, you can join below.

Join our Talent Pool →

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