Product hub

Meet the

Product

team

We build products that did not exist before hx.

Product at hx sits at the intersection of deep technology, AI and a domain few companies are capable of tackling: specialty insurance pricing and underwriting.

open roles

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Explore our Teams

Product Management

Product Managers at hx work in one of the most technical product environments in fintech. You shape platform-level decisions, work deeply with engineering, and move between core product growth, new product creation, and new market expansion. Ownership evolves fast here - and PMs are expected to pair strong product instincts with genuine technical depth.

Product Management

Product Operations

Product Operations at hx builds the systems that make an AI-native product organisation possible. This team designs the workflows, tooling, and automation that give PMs leverage - from AI-enabled context gathering to shared agent libraries. It’s a forward-looking function focused on scale, speed, and coherence, not classic process policing.

Product Operations

Product Management

Product Managers at hx work in one of the most technical product environments in fintech. You shape platform-level decisions, work deeply with engineering, and move between core product growth, new product creation, and new market expansion. Ownership evolves fast here - and PMs are expected to pair strong product instincts with genuine technical depth.

Product Management

Product Operations

Product Operations at hx builds the systems that make an AI-native product organisation possible. This team designs the workflows, tooling, and automation that give PMs leverage - from AI-enabled context gathering to shared agent libraries. It’s a forward-looking function focused on scale, speed, and coherence, not classic process policing.

Product Operations

Product Management

Product Managers at hx work in one of the most technical product environments in fintech. You shape platform-level decisions, work deeply with engineering, and move between core product growth, new product creation, and new market expansion. Ownership evolves fast here - and PMs are expected to pair strong product instincts with genuine technical depth.

Product Management

Product Operations

Product Operations at hx builds the systems that make an AI-native product organisation possible. This team designs the workflows, tooling, and automation that give PMs leverage - from AI-enabled context gathering to shared agent libraries. It’s a forward-looking function focused on scale, speed, and coherence, not classic process policing.

Product Operations

Operate without a playbook in a category we're still defining

Make product decisions where the constraints are real and visible

Go deep on product choices that shape the entire stack

Solve problems that only appear at scale and in production

Design for feasibility twice: for hx and for customers

How product is structured

Product is a craft-first team with a few key dimensions

AI and product engine

PMs and product ops shaping how AI shows up in our products and our internal workflows, turning emerging capability into into something customers trust in production.

New products and markets

PMs taking ideas from zero to one - exploring new verticals, new workflows, and entirely new products that may stand as businesses in their own right.

Core platform

PMs responsible for the reliability, performance, and evolution of the core rating and deployment platform that our largest customers depend on every day.

product IN practice

When we say Product at hx is different,
this is what we mean

No jumplinks detected

1

Converting actuarial logic into production code

Model Developers translate complex pricing models - often built in Excel over years - into production-grade code that runs on the hx platform. You work directly with customer actuaries to understand their pricing logic, business rules and edge cases, then rebuild it in a way that's maintainable, testable and performs at scale.

Converting actuarial logic into production code

Model Developers translate complex pricing models - often built in Excel over years - into production-grade code that runs on the hx platform. You work directly with customer actuaries to understand their pricing logic, business rules and edge cases, then rebuild it in a way that's maintainable, testable and performs at scale.

Converting actuarial logic into production code

Model Developers translate complex pricing models - often built in Excel over years - into production-grade code that runs on the hx platform. You work directly with customer actuaries to understand their pricing logic, business rules and edge cases, then rebuild it in a way that's maintainable, testable and performs at scale.

2

Customer-specific implementations

Every customer's pricing approach is different - different perils, rating factors, regulatory requirements. You build bespoke models tailored to each insurer's book of business, working through their historical data, understanding their appetite and risk tolerances, and implementing logic that matches how they actually underwrite.

Customer-specific implementations

Every customer's pricing approach is different - different perils, rating factors, regulatory requirements. You build bespoke models tailored to each insurer's book of business, working through their historical data, understanding their appetite and risk tolerances, and implementing logic that matches how they actually underwrite.

Customer-specific implementations

Every customer's pricing approach is different - different perils, rating factors, regulatory requirements. You build bespoke models tailored to each insurer's book of business, working through their historical data, understanding their appetite and risk tolerances, and implementing logic that matches how they actually underwrite.

3

Building models that pricing teams trust

You don't just make code work - you make it match how actuaries think. This means maintaining transparency in rating logic, providing clear audit trails, and ensuring models produce explainable results that underwriters can defend to regulators and reinsurers. The challenge is balancing technical efficiency with the need for actuarial credibility.

Building models that pricing teams trust

You don't just make code work - you make it match how actuaries think. This means maintaining transparency in rating logic, providing clear audit trails, and ensuring models produce explainable results that underwriters can defend to regulators and reinsurers. The challenge is balancing technical efficiency with the need for actuarial credibility.

Building models that pricing teams trust

You don't just make code work - you make it match how actuaries think. This means maintaining transparency in rating logic, providing clear audit trails, and ensuring models produce explainable results that underwriters can defend to regulators and reinsurers. The challenge is balancing technical efficiency with the need for actuarial credibility.

4

Working at the intersection of customer delivery and product

Model Developers sit between customer-specific implementation and platform capabilities. You identify patterns across customer models that should become platform features, feed product requirements back based on real implementation challenges, and help shape how the hx platform evolves to support increasingly complex pricing needs.

Working at the intersection of customer delivery and product

Model Developers sit between customer-specific implementation and platform capabilities. You identify patterns across customer models that should become platform features, feed product requirements back based on real implementation challenges, and help shape how the hx platform evolves to support increasingly complex pricing needs.

Working at the intersection of customer delivery and product

Model Developers sit between customer-specific implementation and platform capabilities. You identify patterns across customer models that should become platform features, feed product requirements back based on real implementation challenges, and help shape how the hx platform evolves to support increasingly complex pricing needs.

James Hall

Product Lead

our team

Who you’ll build with

Those shaping what others won’t even try

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Andrew Finbow-Browell

Platform Product Manager

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Mark Dugdale

Technology Operations Analyst

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Crystal Flanagan

Product Lead - Markets & Segments

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Rob Windsor-Clive

Staff Product Manager

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Vera Merkatz

Senior Product Manager - Apps

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Guy Wates

Head of Product Operations

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James Hall

Product Lead

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Chandrika Srinivasan

Senior Staff Product Manager

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Matthew Colling

Staff Product Manager Data & Analytics

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Steve Baker

Senior Director of Product Management

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Jessica Shaide

Senior Product Manager

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Andrew Finbow-Browell

Platform Product Manager

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Mark Dugdale

Technology Operations Analyst

Image

Crystal Flanagan

Product Lead - Markets & Segments

Image

Rob Windsor-Clive

Staff Product Manager

Image

Vera Merkatz

Senior Product Manager - Apps

Image

Guy Wates

Head of Product Operations

Image

James Hall

Product Lead

Image

Chandrika Srinivasan

Senior Staff Product Manager

Image

Matthew Colling

Staff Product Manager Data & Analytics

Image

Steve Baker

Senior Director of Product Management

Image

Jessica Shaide

Senior Product Manager

Image

Andrew Finbow-Browell

Platform Product Manager

Image

Mark Dugdale

Technology Operations Analyst

Image

Crystal Flanagan

Product Lead - Markets & Segments

Image

Rob Windsor-Clive

Staff Product Manager

Image

Vera Merkatz

Senior Product Manager - Apps

Image

Guy Wates

Head of Product Operations

Image

James Hall

Product Lead

Image

Chandrika Srinivasan

Senior Staff Product Manager

Image

Matthew Colling

Staff Product Manager Data & Analytics

Image

Steve Baker

Senior Director of Product Management

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Jessica Shaide

Senior Product Manager

The right environment changes everything. To thrive in

Product

at hx, you will need

The patterns of our very best product people

They care about product judgement, not just delivery

They are comfortable making calls without perfect information. They think in systems, trade-offs and second-order effects, and they take responsibility for the consequences of product decisions over time.

They go deep where it matters

They don’t skim the surface. They are willing to stay in the technical detail, the workflow, or the customer context until the problem is genuinely understood - even when that takes longer than expected.

They operate comfortably inside ambiguity

They do not wait for a complete brief or a finished roadmap. They shape direction as they go, prioritise deliberately, and adapt without losing coherence.

What the environment gives back

A platform where product judgement actually matters

Engineering challenges assumptions. Domain experts push back. AI changes what is possible week to week. The work sharpens your thinking rather than narrowing it.

Serious technical partnership

Engineering challenges assumptions. Domain experts push back. AI changes what is possible week to week. The work sharpens your thinking rather than narrowing it.

Growth that compounds through depth

You develop technical fluency, platform thinking and AI literacy together. The learning curve is steep, but it is cumulative - not episodic.

The Anatomy of an hxer

  • Ideas aren't identity

  • Takes ownership without waiting for permission

  • Comfortable with ambiguity

  • Ownership beyond role

  • Low ego, high standards

  • Bias for depth

  • Intellectually curious

  • Commercially aware

  • Self-disciplined

  • Ideas aren't identity

  • Takes ownership without waiting for permission

  • Comfortable with ambiguity

  • Ownership beyond role

  • Low ego, high standards

  • Bias for depth

  • Intellectually curious

  • Commercially aware

  • Self-disciplined

  • Ideas aren't identity

  • Takes ownership without waiting for permission

  • Comfortable with ambiguity

  • Ownership beyond role

  • Low ego, high standards

  • Bias for depth

  • Intellectually curious

  • Commercially aware

  • Self-disciplined

No perfect fit today? Let’s stay in touch.

Our talent pool is how we stay in touch with people we’d genuinely like to work with. You’ll hear about what we’re building, how our teams are evolving, and where new opportunities are emerging.

If hx might be a place you want to work in the future, you can join below.

Join our Talent Pool →

FAQs

01

How complex is the integration and set-up?

hx's API-first, composable architecture enables phased deployment alongside existing systems. Start with Submission Ingestion & Triage or Pricing & Rating, then expand—no rip-and-replace required. Carriers using this approach have achieved 40% faster cycle times while reducing IT integration costs.

02

Is the triage system a black box?

hx's API-first, composable architecture enables phased deployment alongside existing systems. Start with Submission Ingestion & Triage or Pricing & Rating, then expand—no rip-and-replace required. Carriers using this approach have achieved 40% faster cycle times while reducing IT integration costs.

03

What submission formats do you support?

hx's API-first, composable architecture enables phased deployment alongside existing systems. Start with Submission Ingestion & Triage or Pricing & Rating, then expand—no rip-and-replace required. Carriers using this approach have achieved 40% faster cycle times while reducing IT integration costs.

04

What are the main differences between hx's Submission and Triage solution and other similar tools?

hx's API-first, composable architecture enables phased deployment alongside existing systems. Start with Submission Ingestion & Triage or Pricing & Rating, then expand—no rip-and-replace required. Carriers using this approach have achieved 40% faster cycle times while reducing IT integration costs.

FAQs

01

How complex is the integration and set-up?

hx's API-first, composable architecture enables phased deployment alongside existing systems. Start with Submission Ingestion & Triage or Pricing & Rating, then expand—no rip-and-replace required. Carriers using this approach have achieved 40% faster cycle times while reducing IT integration costs.

02

Is the triage system a black box?

hx's API-first, composable architecture enables phased deployment alongside existing systems. Start with Submission Ingestion & Triage or Pricing & Rating, then expand—no rip-and-replace required. Carriers using this approach have achieved 40% faster cycle times while reducing IT integration costs.

03

What submission formats do you support?

hx's API-first, composable architecture enables phased deployment alongside existing systems. Start with Submission Ingestion & Triage or Pricing & Rating, then expand—no rip-and-replace required. Carriers using this approach have achieved 40% faster cycle times while reducing IT integration costs.

04

What are the main differences between hx's Submission and Triage solution and other similar tools?

hx's API-first, composable architecture enables phased deployment alongside existing systems. Start with Submission Ingestion & Triage or Pricing & Rating, then expand—no rip-and-replace required. Carriers using this approach have achieved 40% faster cycle times while reducing IT integration costs.

Accelerate your journey
from submission to decision

© 2025 hyperexponential

QMS Certificate No. 306072018

© 2025 hyperexponential

QMS Certificate No. 306072018